Labour AI Specialist

About Sona Running a frontline business is an operational puzzle most software has never touched. Shift-by-shift labour costs, compliance that changes by region and by role, and margins thin enough that a badly built rota can sink a quarter. It's a harder problem than most white-collar SaaS, and yet frontline sectors employ 80% of the global workforce and have received about 1% of the last decade's software investment. We think that's because the problem needed AI, not just better software, before it was solvable. Frontline organisations sit on enormous amounts of operational data. Used properly, that data lets agents take on real parts of running the business rather than just reporting on it. That's what we're building at Sona, and it's early enough that the systems you build now will still be foundational in three years. We've raised over $100M from N47, Felicis, Gradient and Northzone, signed more than 100 enterprise customers across the UK and US, and opened offices in London, New York, Austin and Lisbon. More on working at Sona here . About the Role Sona's Labour AI team builds the forecasting, rules and scheduling tools that help hospitality and retail businesses get staffing right. Getting the tooling built is one problem. Getting it to actually work for a specific site, with its own trading patterns, staff and quirks, is another. That's what this role owns; working directly with customers to turn Sona's forecasting and scheduling tools into labour models that actually