Headquarters: Big Bear Lake, California, USA
URL: https://www.bigbearvacations.com/

OWNER EXPERIENCE SPECIALIST

Department: Owner Relations / Owner Experience
Market: Puerto Vallarta & Nuevo Vallarta, Mexico
Reports To: Director of Owner Relations
Employment Type: Contractor
Work Arrangement: 100% Remote / Monday - Saturday
Compensation: USD $1,200 monthly
Languages: Fluent English and Spanish, written and spoken — required

Position Purpose

The Owner Experience Specialist is the primary point of contact between Naya Homes and our homeowners in Puerto Vallarta and Nuevo Vallarta.

This role is responsible for building and maintaining strong, consistent, and proactive relationships with homeowners in order to support owner satisfaction and retention. Rather than simply reacting to problems after they occur, the Specialist is expected to identify potential concerns early and address them before they become reasons for an owner to consider terminating their relationship with Naya Homes.

The Specialist owns three key outcomes: executing the required owner commun