Customer Service Representative

Confident on the phone and cool under pressure? This part-time role puts you at the center of fast-paced auction activity—making critical outbound calls, delivering clear info, and keeping everything on track.

About the Company: This is a full time role with a partner agency in the self-storage industry, specializing in technology-driven storage solutions. The company enhances the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure, convenient storage options.

Location: El Salvador - Fully Remote

Your Mission: Day to Day Responsibilities

• Make high-volume inbound and outbound auction-related calls using approved scripts

• Clearly explain auction details, deadlines, and next steps

• Document call outcomes and tenant responses accurately in the system

• Complete multiple call attempts and follow required follow-ups

• Handle sensitive or escalated conversations with empathy and professionalism

• Stay compliant with timelines, legal requirements, and internal policies

• Flag trends, issues, or concerns to team leads

• Jump in on additional outbound call projects as business needs shift

Your Toolbox: Skills to be Successful

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