Clinical Coordination Manager

Department: Support Operations Reports To: Director, Support Operations Location: Remote (U.S.) Position Type: Full-Time, Exempt Position Summary The Clinical Coordinator Department Manager oversees the Clinical Coordination team responsible for maintaining accurate, appropriately filled provider schedules across all markets. This role provides leadership, operational oversight, training, workload management, process improvement, and cross-department collaboration to support consistent scheduling performance. This leader sets daily and weekly priorities, delegates work, holds the team accountable, monitors current and upcoming schedule health, and identifies risks before they impact provider days. The manager ensures accepted treatment and unscheduled new-patient backlogs are actively worked and that scheduling barriers are tracked and escalated to the appropriate owner. Key Responsibilities Team Leadership & Performance Management Lead, mentor, and develop Clinical Coordinators through clear priorities, delegation, accountability, and follow-through Conduct regular 1:1s, performance reviews, coaching, and ongoing training refreshers Oversee team scheduling, workload balancing, and coverage across markets based on provider days, appointment volume, and overall workload Support onboarding and competency development for new team members Foster a positive, efficient, and collaborative culture grounded in service excellence and ownership Appointment Readiness & Schedule Reliabili